McCormick Room: Youth Services & Technology
NCKL Offices: Administration & Marketing
Please register at: http://know.nckl.info/
Schedule
Wednesday, March 20, 10:00 AM–5:00 PM Central. (All times shown in Central.)
| Time | Event | |
|---|---|---|
| 10:00–10:15 AM Central | Introduction by Eva Poole, PLA President | |
| 10:15–11:15 AM Central | Administration/Leadership Track:Care & Feeding of the REAL Boss: Working Effectively with City and County Officials | Youth Services Track:Hands On! Innovative YA Programming |
| 11:30 AM–12:30 PM Central | Administration/Leadership Track:A Novel Approach to Giving Bad News | Youth Services Track:Practical Readers’ Advisory for Children and Teens |
| 12:30–1:30 PM Central | Lunchtime Learnings
|
|
| 1:30–2:30 PM Central | Marketing/Customer Service Track:Marketing Trends and Innovations for Libraries | Technology Track:Building & Running the Digital Branch |
| 2:45–3:45 PM Central | Marketing/Customer Service Track:Customer Service Challenges: When Tensions Run High | Technology Track:Developing Web Content Strategy for Libraries |
| 4:00–5:00 PM Central | Closing Session: Designing a 21st Century Roadmap for the Future of Public Libraries | |
